CAPA Technology Guide
This guide will oversee frequently asked questions regarding email communication with CAPA colleagues, ZOOM access, and troubleshooting common Wi-Fi issues.
If you need further assistance, please contact Information Technology support, Suzy Pafka.
Suzy Pafka, IT Support
Hours: Tuesday, Wednesday, & Thursday
6:30 am – 9:30 am or 5:30 pm – 10:30 pm EST*
*On-call during class hours.
Senior Program Administrator
Hours: Monday - Friday
9:00 am - 5:00 pm EST
Email Correspondence with CAPA:
Please be sure to check the CAPA Staff Directory to ensure that all employees are added to your address book to avoid any missed communications.
Please check your SPAM/JUNK folder to ensure no missed messages from students, site coordinators, or CAPA Personnel.
I. Here are some helpful tips to keep in mind prior to starting your zoom session:
Connection quality decreases with increased windows on the computer screen of a call. CAPA limits the number of student windows to 11 or 12 for this reason.
Check that the latest versions of ZOOM and the Operating System are installed.
Quit all other programs (music, email, browsers, etc.) – they use bandwidth and can disrupt the connection.
Do not use a laptop battery; please plug it into a wall socket.
Be sure no one else in the house is using their computer – as it uses more bandwidth and can disrupt the connection.
II. Installing ZOOM, Audio & Visual Basics:
Go to the Zoom website https://zoom.us/download and install the free Zoom program. Given that CAPA has specific Zoom accounts for its classes, you need not download the Zoom for large meetings, nor do you need a paid Zoom account.
Audio: The speakers in modern computers work fine, as do the built-in microphones. However, using a headset sometimes improves the audio quality and minimizes background noise.
Hardware needed: computer monitor, speakers (built-in, external, or headphones are all acceptable), and a camera (built-in or external webcam are both adequate). For all ZOOM functions, your computer is most likely good as is, but please do take the time to run a tech check before your class starts.
Troubleshooting Wifi Issues:
Problem: My internet isn’t working.
Solution: Check that you are connected to the internet.
This can be determined by clicking on the Network icon and making sure that there is a check mark or that it says “connected” next to the network you normally use.
On a Mac, you’ll find that icon in the top right corner to the left of the time:
In Windows, it will probably be in the bottom right corner: