China American Psychoanalytic Alliance
Training the teachers and leaders of the next generation of Chinese psychodynamic psychotherapists
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CAPA Technology Guide
This guide will oversee frequently asked questions regarding email communication with CAPA colleagues, ZOOM access, and troubleshooting common Wi-Fi issues.
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If you need further assistance, please contact Information Technology support, Suzy Pafka.
Suzy Pafka, IT Support
Email: Suzy.Pafka.CAPA@gmail.com
Phone: (203)824-1647
Hours: Tuesday, Wednesday, & Thursday
6:30 am – 9:30 am or 5:30 pm – 10:30 pm EST*
*On-call during class hours.
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Toni Maeck
Senior Program Administrator
Email: Toni.maeck.capa@gmail.com
Hours: Monday - Friday
9:00 am - 5:00 pm EST
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Email Correspondence with CAPA:
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Please be sure to check the CAPA Staff Directory to ensure that all employees are added to your address book to avoid any missed communications.
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Please check your SPAM/JUNK folder to ensure no missed messages from students, site coordinators, or CAPA Personnel.
Using Zoom:
I. Here are some helpful tips to keep in mind prior to starting your zoom session:
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Connection quality decreases with increased windows on the computer screen of a call. CAPA limits the number of student windows to 11 or 12 for this reason.
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Check that the latest versions of ZOOM and the Operating System are installed.
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Quit all other programs (music, email, browsers, etc.) – they use bandwidth and can disrupt the connection.
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Do not use a laptop battery; please plug it into a wall socket.
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Be sure no one else in the house is using their computer – as it uses more bandwidth and can disrupt the connection.
II. Installing ZOOM, Audio & Visual Basics:
Go to the Zoom website https://zoom.us/download and install the free Zoom program. Given that CAPA has specific Zoom accounts for its classes, you need not download the Zoom for large meetings, nor do you need a paid Zoom account.
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Audio: The speakers in modern computers work fine, as do the built-in microphones. However, using a headset sometimes improves the audio quality and minimizes background noise.
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Hardware needed: computer monitor, speakers (built-in, external, or headphones are all acceptable), and a camera (built-in or external webcam are both adequate). For all ZOOM functions, your computer is most likely good as is, but please do take the time to run a tech check before your class starts.
Troubleshooting Wifi Issues:
Problem: My internet isn’t working.
Solution: Check that you are connected to the internet.
This can be determined by clicking on the Network icon and making sure that there is a check mark or that it says “connected” next to the network you normally use.
On a Mac, you’ll find that icon in the top right corner to the left of the time:
In Windows, it will probably be in the bottom right corner:
